Privacy Policy

This Privacy Policy explains how Makanak collects, uses, stores, and protects your personal data, in line with Egypt’s Personal Data Protection Law No. 151 of 2020. By using our services you consent to the practices described below.

Data We Collect

We collect data you provide when registering or booking — your name, email address, mobile number, company name and job title — together with reservation and payment details, and technical data such as your IP address and device information.

Why We Use Your Data

We use your data to create and manage your account, process bookings and payments, send service notifications and receipts, provide support, prevent fraud, and meet our legal and tax obligations. We rely on your consent and on the performance of our contract with you as the legal basis for this processing.

Sharing & Sub-Processors

We share data only as needed to provide the service: with payment gateways (Paymob, Fawry) to process your payments, and with email and SMS providers to deliver notifications. We do not sell your personal data to anyone.

Data Retention

We keep your personal data for as long as your account is active and as required to meet legal, accounting, and tax obligations. When data is no longer needed, we delete or anonymize it.

Data Storage & Transfers

Your data is stored on secure servers. Where any processing by a sub-processor takes place outside Egypt, we take steps to ensure your data receives an adequate level of protection.

Your Rights

You have the right to access your personal data, correct it, request its deletion, withdraw your consent at any time, and lodge a complaint with the competent authority. To exercise these rights, contact us using the details below or use the data tools in your account.

Security

We protect your data with encryption in transit and at rest, strict access controls, and other technical and organizational safeguards. If a data breach occurs, we will notify the competent authority and affected users as required by law.

Contact Us

For any privacy question or to exercise your rights, contact our data protection team at privacy@makanak.app.